What are my payment options?

You can choose from these payment options!

Billing Option: You can open an account pending a credit review. If approved, you will receive your invoice 7 to 10 days after your order is shipped. Terms are net 10 days from the invoice date. Shipping charges and any applicable sales tax will be added to your bill. We are required to charge state, county or local sales tax based on your state regulations.

Credit Card: We accept VISA, Mastercard, and American Express. Your card is charged when your order ships, which is usually within 3-5 business days. Some orders, like clothing, may take longer. You'll be advised of approximate processing and shipping times by email within 24 hours of placing your order.

All online credit card orders are secure. For more information about what we do to protect your transaction, read our privacy and security policies.

Sorry, no COD orders.

How are late fees assessed?

A late fee will be assessed to each invoice that is not paid by the due date, subject to applicable law.

How long does it take to get my order?

You'll get what you need fast!

All stock (unimprinted) items are shipped within 2-3 working days. Most standard imprinted products are shipped in 4-6 working days. Please allow time for UPS Ground delivery.

Most Company Colors embroidered apparel orders take 6-8 working days. Orders with a logo may take longer than 8 working days to be processed.

Need it faster? At your request, we'll ship any Rapidforms product via FedEx, UPS Next Day Air or Express Mail. Please allow time to process your order. Shipping charges will be added to your invoice.

For shipping/delivery information, email us at service@rapidforms.com, or call our Customer Service Line, 1-800-257-5287, Monday through Friday 8:00 am - 8:00 pm E.T.

Who can I call to help me with my order?

Our friendly reps are ready to help you!

Our knowledgeable Sales Representatives are specialists who know our merchandise and how it can work for you. Just call 1-800-257-8354. No matter what your question is, we have the answer!

Of course you can email us at service@rapidforms.com, or call for an order update to ask questions about an order you've already placed. If you have a problem with a previous order, we promise to make it right. Just call our Customer Service Line, 1-800-257-5287, Monday through Friday 8:00 am - 8:00 pm E.T.

What is Rapidforms' guarantee?

We'll do whatever it takes to make it right!

If you are not totally satisfied with any Rapidforms product for any reason, we'll give you a full credit, replacement, or refund, including any shipping charges you have paid (except for software). This guarantee has no time limit except for software, which is limited to 90 days.

All you need to do is call our Customer Service Line, 1-800-257-5287, Monday through Friday 8:00 am - 8:00 pm E.T.

Can you print my company logo or photo?

Absolutely!

Here's what you need to know:

Please place your order before you mail us your logo or photo.

Indicate below whether we already have your logo or photo on file or whether you will send it to us. You may upload your logo or send a disk or blank and white camera-ready artwork (600 dpi) by regular mail.

There is a one-time set-up charge of $30 for new logos or photos. This charge will be added to your invoice. Some specialty items may have additional set-up charges.

There is a $5 repeat charge for use of your logo on any product used thereafter.

If you mail your logo or photo, please make sure that you include your company name, address and phone number, including area code. Also note that the order was placed over the Internet by writing "INET" at the top of your form.

Are all Rapidforms products available online?

Yes! You can order all our products on our Web site.

As you browse the site, you may find that some products do not display an image, but do list prices and quantities.

If you want to see one of these products first, you can request a free catalog or sample.

We appreciate your patience as we work to add more product images to our Web site.

How do I reorder?

Its easy!

Rapidforms' new and improved online reordering lets you get exactly what you need 3 ways:

• By entering a specific product number (found in drop down menu under My Account)
• By browsing all your past purchases
• By reviewing your account history