|
Prospering in
the Shadow of the Giants: How to Compete With Big Business
It's never been tougher for small, independently-owned companies to do business.
Between super malls, discount warehouses and boutique franchise operations,
the competition has become fierce. Many small business owners have become lost
in the shuffle. In some areas, entire downtown districts have gone under.
The silver lining: For some small businesses, however, life has never been
better. That's because they've learned how to do more than just survive in
the shadow of the giants ...they've learned how to thrive.
One reason: Big discount stores and chains can act as magnets that draw new
customers to an area. In turn, local merchants can benefit. But it doesn't
happen by itself. There's a lot that you as a business owner must do to
capitalize on these well-disguised opportunities.
How to prosper in the shadow of the giants - Ten Ideas: The following are
ideas that can help you position your operation in our changing business
environment:
- Don't stick your head in the sand. Keep your eye on what's happening in
the area and adjust to the changing playing field. Too often, when a big
discounter or warehouse moves into the area, the small business community
takes a wait-and-see position (hoping the challenge goes away) or talks itself
into believing that things will somehow work themselves out. By the time
businesses recognize the threat, it is often too late.
- Don't get into a price war. A knee-jerk response to new competition often
is to start cutting prices. However, says Kenneth Stone, an Iowa State
University economist who specializes in helping small towns survive the influx
of mega-stores, this can be the worst thing to do. For one thing, says Stone,
nearly 75 percent of all consumers buy because of value, not price.
- Refuse to compete at all. When you go head to head with a competitor, the
other business sets the rules. Instead, change the rules. General Douglas MacArthur,
who commanded U.S. forces in the Pacific in World War II, made it a policy of
going around strong pockets of enemy resistance. He kept his eye on the ultimate
goal. So should you.
- Sell products and services that others don't. Specialize. Review what your
company does - or could do - better than anybody else. That's your niche.
Should you go upscale and become a boutique? Focus on fast delivery? Stock
specialty items? Be creative. You know what you do best.
- Stress service. Big discount businesses tend to be efficient, but impersonal.
Meanwhile, personalized service is the hallmark of the small business. Capitalize
on this uniqueness.
- Capitalize on your unique knowledge and experience. Many small business
owners are product experts. Yet, they fail to recognize the wealth of information
and experience they share with customers every day. Compare this to the often
untrained clerks at major chains. This is value-added at its best. Remember,
people don't go to a hardware store for nails and hammers; they go for
solutions to their problems. Recognize the value of the ideas and information
you've been giving away for years.
- Promote your uniqueness. It's not enough that you be different from the
competition. You must let your customers know you are unique. Raise your profile.
Find ways to emphasize and promote what makes you special.
- Adjust your business hours, as needed. This alone can help make you more
competitive. One small-town Wisconsin business maintained traditional 9-to-5
hours for years. By shifting them to 10-to-7, they nearly doubled their business.
Also, keep in mind that, for retailers, Sunday often produces the highest sales
per hour.
- Check out the competition. Remember, knowledge is power. Learn as much as
you can about your competition. Write for information. Regularly visit their
stores; if nothing else, it may give you ideas for your business. Many of the
big stores are constantly changing, and improving. Take advantage of their
research to find out what's hot...what's not.
- Cash in on group promotions and buying power. Join buying and marketing
co-ops; rely on distributors for ideas and support. Encourage the chamber
of commerce to do seasonal promotions.
- Take care of your employees. Otherwise, they'll jump ship for the
competition. Pay them competitively. Treat them well.
The bottom line: You can prosper in the shadow of the giants. It's just a
matter of being alert for opportunities, focusing on what you do best and
mapping out a strategy for your success.
|